This is a report of potential unethical business activity by Express Unlocks at the website https://expressunlocks.com/en_gb. The following incident report was created anonymously by submission on our site.
This business advertises that it will unlock phones, that is allow any SIM card to be used in a phone that was purchased from and locked to a particular service provider. I needed this doing and so used the service for which I was asked to pay £27. A little while after paying I was emailed by them, and the email said they had confirmed the phone could be unlocked and to finalise the unlocking I had to pay a further £27.
There was absolutely no mention of this secondary payment on the website nor at any obvious place during proceeding with initial payment – it was not referred to at all clear to be seen. When I searched the link in the email in small print titled: “Why am I being asked to make this payment?” I was referred to “section 7.3 of the T’s & C’s which you ticked to sign prior to purchase.”
No one reads these elongated T’s & C’s, we do not expect to be taken advantage of like this and now I am being held to ransom by this company to get the job done.
Very dishonest way of going about things.
I have had no replies to emails I have sent them, and the contact number shown on the website does not exist. I searched the business address and rang the number associated with that and spoke to a lady who said this was not that business but she fielded calls from angry consumers numerous times a day.
Express Unlock is taking advantage of people and should be put out of business ASAP.
If you believe this report is false or would like our team to review it, please contact us.
