Stellar Business Award

Etech Global Services Wins Best Business Process Outsourcing in Global

Etech Global Services logo: Matt Rocco

Why Etech Global Services Was Selected as the Winner

After careful review, we have chosen Etech Global Services, led by the resilient and innovative Matt Rocco, as the recipient of this year’s Stellar Business Award. Etech’s commitment to providing superior customer experiences and innovative solutions has not only strengthened their clients’ brands but also significantly increased their market share. Matt’s leadership, backed by his extensive 39-year experience in the BPO contact center industry, has been instrumental in Etech’s growth from a small Texas-based company to a multinational organization with over 3,500 employees. His dedication to sharing his knowledge and experiences, as evidenced by his numerous speaking engagements and published articles, further underscores his commitment to the industry. Moreover, Matt’s miraculous recovery from a high mortality disease demonstrates his resilience and determination, qualities that have undoubtedly contributed to Etech’s success. We believe that Etech Global Services and Matt Rocco embody the spirit of the Stellar Business Awards.

They displayed all of the qualities that we at Stellar Business look for when determining excellence. These qualities include outstanding growth, service to their community, and excellent business practices. We determined that they excel in these criteria as the top Business Process Outsourcing in Global.

About Etech Global Services

Etech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share. Etech provides service as a solution; handling customer contacts, delivering business insights through Etech Insights and technology solutions through Etech Technology Solutions (ETS).

Today, we congratulate Etech Global Services for winning this years annual Stellar Business Award for Business Process Outsourcing in Global. Our selection committee reviewed several outstanding companies for this award, and we decided unanimously that they are the official winners.

Competition in Business Process Outsourcing

  • Etech Solutions
  • Global Response
  • Teleperformance
  • Alorica
  • Concentrix
  • Sitel
  • Sykes
  • TeleTech
  • Transcom
  • West Corporation

Etech Global Services Reviews

Our team at Stellar Business reviews companies based on several factors, including online reviews, the ability to deliver results, interactions with leadership, and more. Based on these metrics, we then create a weighted overall score.

When giving reviews, we interviewed Matt Rocco about their success in the Global area. We also looked at what their customers were saying on Google and other trusted review sites. Because Etech Global Services maintains consistently stellar reviews, they received strong consideration for this award.

Best Business Consulting in Global

Etech Global Services quickly became our strongest applicants in Global. They displayed excellent customer service, an ability to deliver, and maintain high reviews in their community. So, Stellar Business would like to endorse them as the top Business Process Outsourcing in Global. We believe that their outstanding ability to serve their clients in Global makes them a long-time favorite provider.

Matt Rocco Recognized as CEO of Etech Global Services

Matt has been active in the BPO contact center industry for over 39 years. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services. In the past 39 years, he has spent time in every facet of call center operations and outsourcing processes.

Matt is committed to sharing his experiences and helping others. He has spoken at many industry events and has articles featured in various business periodicals. He has also co-authored three books with his business associate and life-long friend, Jim Iyoob.

In 2003 he was part of an investment team that started Etech Global Services, a multinational outsourcing organization. From its humble beginnings in Nacogdoches, Texas Etech has grown to over 3,500 employees providing world-class solutions to Fortune 500 companies from 9 contact centers across US, India, and Jamaica. Matt has been President and CEO of Etech since 2013.

Matt is an alumnus of Dickinson College in Carlisle, PA where he lettered in both basketball and baseball serving as captain of the basketball team his senior year. His fondest memories are advancing to the NCAA tournament in two of his four years. Matt graduated from Dickinson with a BA in Economics. He has also completed the Master Certificate program in Executive Leadership from Cornell University.

In addition to his responsibility at Etech, Matt has served on numerous for-profit and non-profit boards. In May of 2010, Matt was elected by the citizens of Nacogdoches, TX to serve on the Nacogdoches Independent School District Board of Trustees. During his 3-year term, Matt served as president and vice-president for the Board of Trustees.

Matt is married to his college sweetheart, April. They have raised five children – Nick, Matthew, Jermaine, Jamaal, and Lexie.

In December of 2016, Matt was diagnosed with a high mortality disease known as ARDS. He fell into a coma almost 2 months. His family was called to the hospital to say their “good-byes.” Despite all the medical and scientific evidence predicting Matt’s death, God chose to perform a miracle. Matt survived and leads Etech today.

Best Business Consulting in Global

To confirm them as the official winner of our Stellar Business Award for excellence in {text:39} in Global, we made the following announcements:

  • This public post on our website highlights them as the winner

  • A public announcement on our LinkedIn, Instagram, and Facebook page 

  • Provided a physical certificate signed by our committee

  • Assured that there are no other winners for the category of Business Process Outsourcing in Global

  • Sent a physical Stellar Business trophy to symbolize this award

We encourage you to visit our award winner’s business website to learn more about how they can help you with Business Process Outsourcing in Global. Link below.

Contact: Matt Rocco

Stellar Business